Customer Relationship Management

(CRM) - Customer Relationship Management

A business absolutely devoted to Customer Service Excellence will have only one worry about profits. They will be embarrassingly large.

CRM applications enhance your ability to piece together customer information and coordinate sales and marketing initiatives. They help to build customer relationships and increase your return on sales and marketing investments.

• Cloud CRM Solutions that Work the Way You Do

  We tailor out-of-the-box technology to your needs. We specialize in Salesforce CRM Integration, Siebel CRM Integration, Sugar CRM Integration or Microsoft Dynamics CRM Integration, and if necessary, can develop a Custom CRM Development Solution.
  
  We can also work with you to enhance your existing systems or to develop a custom application. See how we built on the data A Leading Automobile Dealership company was already compiling.

• Application Integration

  Integrating marketing and CRM software can help you create a clearer prospect and customer picture. You can mine this data to effectively micro-target and personalize your sales campaigns.
  
  Learn how we integrated Salesforce with Constant Contact, to provide a Document Filing Company with a system for better prospect communication and insight into their marketing campaigns.

• CRM Implementation and Data Migration

  Your customer data is a gold mine. Whether it’s a history of purchases and activities, or demographic information, each data point helps paint the client’s picture so you can cater to their needs.
  
  Migrating data can be challenging, and if any data is lost in transition, your customer picture becomes hazier. We plan every migration detail to assure no loss of data.

iwayQ: CRM Specialists

Count on iwayQ for:

• Strategic Guidance

  We will help you create a business solution based on your goals that drives results.

• Long-Term Partnership

  After the initial project is complete, we want you to come back for additional IT needs. We can adapt and add to your CRM system and as your company grows and your needs change.